FAQs

The Homepage

How do I search for products?

How do I check stock availability and prices?

How do I register?

How do I log in to my account?

How do I place an order?

How do I know if my order has been received?

Can I add to an existing order?

Can I place order by product code?

How can I find special offers?

Weblink & Images for "JUST REWARDS" brochure


 

The Homepage

The homepage is the starting point of online shopping with Trophy Distributors. From this page, you can browse through our entire range by selecting the product category you're interested in. Each main category is then divided into sub categories to make it easier to browse. The homepage also contains link to our clearance stock on discounted prices. Please note you must be logged in to see the prices. At any point during your visit, you can return to the homepage by clicking the 'home' link at the top of the page.       

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How do I search for products?

There are several ways of finding products on Trophy Distributors website. You can browse our online catalogue, search for specific products and product codes.

Browse

You can browse through our entire online catalogue by selecting one of our main product categories, from the top navigation bar. Each time you select a category from these main menus, you'll then be shown a list of relevant sub-categories and criteria that you can select for further browsing.

For example, the top navigation bar will display a list of main product categories. such as Trophies. When selecting Trophies, for example, you will be shown a drop down, listing all of the relevant sub-categories such as Angling, Badminton, Basketball, etc. You can then select any of these sub-categories and browse until you find the product(s) you're looking for.

Search

You can search for products by sub-category name or product code. Just enter the type of product (e.g. Football, Cricket, JC1201) into the search box and we'll return all of the products which match your chosen word or product code.

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How do I check stock availability and prices?

Stock availability can be checked by clicking on one of the main categories and then selecting the sub-category. To view prices you must be an account holder and logged into your account.

Trophy Distributors Account Holders

If you are an existing customer of Trophy Distributors with online username and password, click 'login' from top navigation bar. Enter your email address and password. You can then view all trade prices. If you are Trophy Distributors account holder and are not registered online, click 'Register' from top navigation bar.

Non account holders

For non account holders, click here to send the enquiry for opening an account with Trophy Distributors.

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How do I register?

To begin the registration process, click the Register button at the top of your screen. You will need to provide us with the account code you have with Trophy Distributors, Postcode of the registered address, first name, last name, an email address and password of your own choice. Please note password must be six or more characters. You would then need to type the text in the box as you see. Once clicked on register you will get a confirmation message to the email address specified by you. You can change your password at any time by clicking on 'My Account' once you are logged in.

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How do I log in to my account?

Once you've registered with us, you'll be able to log in to www.trophydistributors.co.uk at any time. Just click the Login link at the top of your screen and enter your user name and password. If you've forgotten your password, just click the 'Forgotten your password' link.

Once logged in you can place orders, view order history, manage your addresses etc.

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How do I place an order?

Once logged in to your account ordering online is very fast and easy. Just click on one of the main categories from top navigation bar and choose the relevant product range. You can then add the quantites required for each product. If you already know the product codes, you can use quick order facility where you can type in product codes and quantities.

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How do I know if my order has been received?

When we receive your order, an Order Confirmation screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details.

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Can I add to an existing order?

You can add items to your order until you confirm and complete the order. Once the order is confirmed, you can't add items to the same order. If you'd like to order additional items, please place a new order. We will add any additional orders to your first order if the order is not already dispatched.

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Can I shop by product code?

Once you are logged in to your account, click on 'Quick Order'. You can type in product code and quantity required to place the order.

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How can I find Special Offers?

All special offers are included in our 'Clearance' Section on top navigation bar. This section is updated on regular basis with new offers.

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Weblink & Images for "Just Rewards" brochure

The weblink to our JUST REWARDS (Opens in new window) brochure is available to all Trophy Distributors customers. This allows you to link your website to our entire (fully priced) retail product catalogue. All JUST REWARDS images (jpg) and full catalogue (pdf) are available on DISC. Please contact Mohsin with any queries.

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